Nathan Millard

Key Attributes & Skills	·         Determined / Focused / Hard Working / Professional ·         Business and Change Analysis and implementation of improvements ·         Excellent business acumen and impeccable attention to detail ·         Relationship building and management at all levels, internationally ·         Developed time management, prioritization and multi-tasking ·         Business process re-engineering and implementation of best practice ·         Culturally aware and adaptable ·         IT adept and an excellent communicator
Profile	I am a driven business professional with a diverse range of professional experience and an excellent educational background. I have recent experience as Senior Manager in a leading outsourcing company based in China serving a global client base. I have the skills and motivation to tackle major challenges and deliver benefits across a range of business areas, including the delivery of outsourced business solutions to international clients, Business Analysis, Change Implementation, Departmental Management and Process Engineering. I have also been involved in HR strategy development, including retention policy formulation. I have a proven ability as manager of culturally diverse teams and build internal and client relationships with confidence to CEO level. I understand empathy in business while maintaining the gravitas to confront challenges. I possess a truly global outlook.
Objective	To secure a challenging senior management role within the Outsourcing industry in China.
Experience	May ‘09 – Date              M&Y Data Solutions                                  China Senior Delivery Manager §     Employed as the first westerner by M&Y in China §     Headed a harmonious, all Chinese management team of eight and indirectly managed a production team of 110 §     Reported directly to the Department Manager, General Manager and CEOs in China and the UK. §     Managed the delivery of outsourced solutions to over 40 clients across three continents (Europe, USA, Australasia) in seven countries §     Reduced headcount in the management team by 50% and in the production team by 40%, while improving service delivery and quality levels and increasing output §      Leading to big gains in both profit margin and revenue §     Assisted internal department managers in improving production methods which resulted in reduced cost, improved efficiency, better quality and increased output §     Reviewed Service Level Agreements and drafted Production Agreements (external) and Production Policy Agreements (internal) for the delivery of M&Y’s outsourced solutions §     Assisted international sales teams in Australia and the UK in business development activities and formulating bid proposals §     Managed international client relationships to maintain M&Y’s 100% client retention figure §     Implemented improvements in the training of the production team and led cross-departmental teams in driving policy improvements which led to cost savings, lower attrition and increased output  §     Mitigated business risk through establishment of outsourcing best practice
	Feb ’08 – Mar ‘ 09          PPL Group                                             London Recruitment Manager §     Managed a team of resources and recruitment managers §     Direct responsibility for the end-to-end recruitment process §     Market and trend analysis to leverage our position and deliver rewards §     Rationalized process for search / selection of candidates o        75% of candidates drawn from internal network, rather than external sources after implementation §     Conducted interviews with manager and director level candidates §     Drafted and negotiated recruitment and office management contracts §     Built and managed relationships with blue-chip clients §     Earned two promotions within first year §     Major accounts: o        Barclays Bank, United Bank of Switzerland, Legal and General (insurance), Norwich Union (financial services), Bank of America, Royal and Sun Alliance (insurance)
	Jun ’07 – Mar ‘ 09          Red-Kite Yurts                                     Scotland Marketing Coordinator This is a role that I have undertaken on an ad-hoc basis for a ‘yurt’ manufacturer in Scotland. §     Developed marketing strategy and Organized marketing events §     Leveraged existing accounts and Developed new business §     Assisted Managing Director in financial planning and sourcing Achievements: o        Won major clients, which translated into guaranteed revenue streams for several years o        Focus moved from ‘sales’ to ‘hires,’ resulting in increased profits o        Successful events translated into new orders o        Massive year-on-year growth
	Mar ’06 – Mar ‘07           Dong Buk School                                 S. Korea Curriculum planner / Language instructor §     Responsible for leading a multi-national teaching team §     Developed and implemented English language courses and curricula §     Organized residential English camps for up to 75 children §     Chaired monthly meetings with school principal and faculty §     Built relationships with Korean teaching and management faculty in a traditional Korean school, previously unexposed to foreign staff.
	Sep ’04 – Feb ‘06           STL Language Institute                         S. Korea Language instructor / Curriculum planner §     Analysis of teaching methodologies and implementation of improvements §     Devised a new, successful, language program for gifted students §     Contributed to a rise in student numbers from 95 to more than 140
	Aug ’03 – Jul ‘04            OSS English Academy                         S. Korea Language instructor §     English Language instruction (all ages and abilities)
	Jul ’02 – Aug ‘03            Prudential Insurance                             Scotland Database administrator §         Assisted with major project to update Prudential’s Life Insurance customer information
Education	2007 - 2008                   University of London                                London MSc International Relations §     Global economics  / International development & Trade / Politics 1999 - 2002                   University of London                                London §     BA History
References	Excellent: Available on request